Documentation Will Keep You Sane

It's 30 minutes before the time to head home for the weekend and the calls start coming to your desk. "E-mail is down", says one caller. "I can't get online to check my flight status!", says another caller. "The accounting backups don't seem to be working.", comes from yet another caller. You're the only IT guy onsite and there goes your evening plans. Have you been there? I have. Any one of these issues can cause you instant stress, but what happens if you get multiple issues simultaneously?